How RYPM Handles Disputes
Transparency about Royal York Property Management's internal dispute resolution processes, escalation procedures, and compliance frameworks for managing $11 billion in assets across 40+ locations.
Our Approach to Dispute Resolution
At Royal York Property Management, we believe that most disputes can be resolved through clear communication, transparency, and adherence to established procedures. Our multi-tiered approach ensures fair treatment while maintaining compliance with Ontario's Residential Tenancies Act.
Communication First
Open dialogue and prompt response to concerns before escalation
Fair Process
Structured procedures that treat all parties with respect and impartiality
Legal Compliance
Full adherence to RTA requirements and tenant rights protections
Four-Tier Resolution Process
Property Manager Response (24-48 hours)
Initial concerns are handled by your dedicated property manager who has direct knowledge of your unit and situation.
- Maintenance requests, payment questions, lease clarifications
- Documentation of all communications
- Clear action plans with timelines
Regional Manager Review (2-5 business days)
If the issue isn't resolved at Level 1, it's escalated to a Regional Manager who oversees multiple properties and has broader authority.
- Independent review of all documentation
- Mediation between parties if needed
- Authority for policy exceptions and accommodations
Corporate Compliance Review (5-10 business days)
Complex or unresolved disputes are reviewed by our Corporate Compliance team, ensuring alignment with company policy and legal requirements.
- Full audit of case history and communications
- Legal compliance verification
- Written resolution summary
Formal LTB Process (As Required)
When internal resolution isn't possible, we follow Ontario's legal dispute resolution process through the Landlord and Tenant Board.
- Proper notice procedures and documentation
- Professional representation at hearings
- Compliance with LTB orders
Our Compliance Framework
Royal York Property Management maintains rigorous internal controls to ensure all dispute handling complies with Ontario law:
Documentation Standards
- All communications logged and timestamped
- Secure storage of tenant records
- Audit trails for all decisions
Staff Training
- Annual RTA compliance training
- Conflict resolution certification
- Regular policy updates
Need to Resolve a Dispute?
Contact your property manager or reach out to our customer service team for assistance.